Refund policy

Global Return, Refund & Cancellation Policy (B2C)

This policy applies to all consumer purchases made through our online store. It does not affect your statutory rights; where local consumer laws grant you additional rights, those will always apply.

Who We Are

EviSkin
483 Green Lanes, London, N13 4BS, United Kingdom
Email: Info@eviskin.store or contact the store directly

1) Your Right to Cancel (14 Days Cooling Off) 

You have 14 days from the day you (or someone you nominate) receive the goods to tell us you wish to cancel for any reason. After you notify us, you have another 14 days to send the goods back.

What we refund: The cost of the goods plus our standard delivery charge. Any extra paid for express or upgraded delivery is not refunded.

Return postage: For change-of-mind cancellations, you are responsible for return shipping costs unless we agree otherwise or the item was faulty/misdescribed.

Condition of returns: You may inspect goods as you would in a store. If goods are handled beyond what is necessary and their value is reduced, we may deduct an amount that reflects the loss in value.

EU Buyers: 

  • Unopened, original packaging → 100% refund
  • Opened but unused and in perfect condition → 90% refund
  • Damaged or not resealable → up to 50% refund

EU Right of Withdrawal

This section applies only to consumers located in the European Union who purchase goods from us online.

EU consumers have the legal right to withdraw from most online purchases within 14 days without giving a reason. For goods, the withdrawal period begins on the day you, or a third party nominated by you other than the carrier, receive the goods. If your order is delivered in multiple shipments, the withdrawal period begins when you receive the last item, lot, or piece.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the 14 day withdrawal period expires.

You may exercise your right of withdrawal by using our online withdrawal function on the website

You may also contact us at:

Info@eviskin.store or contact the store directly 

Your withdrawal request must include your name, order number or other order reference, and the email address we should use to confirm receipt of your request.

If you use our online withdrawal function, you will first be asked to provide or confirm your details, then you will be asked to confirm your withdrawal. Once submitted, we will send you an acknowledgement of receipt by email without undue delay. Your withdrawal will be treated as submitted on time if you submit your withdrawal request before the 14 day withdrawal period expires.

Opening the outer delivery package or inspecting the goods does not automatically remove your right of withdrawal. You may inspect the goods only as far as necessary to establish their nature, characteristics, and functioning, in the same way you would normally be permitted to inspect goods in a shop.

Returned goods must be returned complete, including all accessories, manuals, parts, components, gifts, protective materials, and, where reasonably possible, the original product packaging.

You are responsible for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics, and functioning. Where returned goods show signs of use, damage, wear, marks, odour, contamination, missing parts, missing accessories, damaged retail packaging, removed seals, or other handling beyond normal inspection, we may deduct the resulting reduction in value from your refund where permitted by law.

You must return the goods to us without undue delay and no later than 14 days from the day you tell us that you are withdrawing from the purchase. The deadline is met if you send the goods back before the 14 day period has expired.

Unless we have agreed otherwise, you are responsible for the direct cost of returning the goods to us. We recommend using a tracked shipping service and keeping proof of postage. You are responsible for the goods until they are received by us.

If you withdraw from your purchase, we will refund the price paid for the returned goods and the least expensive standard delivery option we offered at checkout. We do not refund any additional delivery costs where you chose a more expensive delivery method, such as express, priority, premium, or special delivery.

We will make the refund using the same payment method used for the original purchase, unless you expressly agree otherwise. You will not incur any fee from us for the refund.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first.

The right of withdrawal does not apply where a legal exception applies. This may include, where applicable, goods made to your specifications or clearly personalised, goods that deteriorate or expire rapidly, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, sealed audio, video, or software products once unsealed, digital content that has begun with your express consent and acknowledgement that you lose your withdrawal right, and other products or services excluded by applicable EU or national law.

Nothing in this policy limits your statutory rights where goods are faulty, damaged, defective, or not as described.

2) Faulty or Damaged Items

If your order is faulty, damaged, or not as described, contact us at info@eviskin.store within 30 days of delivery. We will arrange a repair, replacement, or full refund and cover the return costs.

3) Items That Cannot Be Returned (Unless Faulty)

  • Personalised or custom-made items
  • Sealed goods are not suitable for return for health or hygiene reasons, once unsealed.
  • Perishables or items with a short expiry
  • Digital content after download/streaming (where you consented to immediate supply)
  • Newspapers/periodicals (except subscriptions)
  • Items marked “final sale” at the time of purchase

4) How to Start a Return

  1. Email info@eviskin.store with your order number and reason for return.
  2. We will send return instructions and, where applicable, a prepaid label.
  3. Pack items securely and include proof of purchase.
  4. Obtain proof of posting and keep your tracking number.

Return address:
Unit 150492, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom

5) Exchanges

Exchanges are possible if the item is in stock. Request an exchange when you initiate your return.

6) Refund Method & Timing

Refunds are processed within 14 days of receiving your returned goods or acceptable proof of return, using your original payment method where possible. We may withhold the refund until the goods are received or you provide evidence of return.

Note: This unified policy is designed to meet or exceed common global