Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions 

When you purchase a subscription product, you agree to receive recurring deliveries at the frequency, pricing, and billing terms selected at checkout. Your selected payment method will be automatically charged on a recurring basis in accordance with your chosen subscription plan until the subscription is cancelled.

Subscriptions may be cancelled any time after the first renewal billing cycle has been completed. Customers have 48 hours cancellation window from the time of purchase. During this period, customers may cancel their subscription and instead switch to a one time purchase at the standard non subscription price.

Full subscription details, including billing frequency, renewal schedule, pricing, and any applicable discounts, are clearly displayed prior to completing your purchase. By completing checkout, you confirm that you understand and agree to these recurring billing terms.

All subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the next scheduled renewal date. It is the customer’s responsibility to cancel the subscription before the renewal date if they do not wish to continue receiving recurring deliveries.

Customers may manage, pause, modify, or cancel their subscription at any time via the account portal link provided in their order confirmation email or by contacting customer support minimum 72 hours prior to billing.

Cancellation requests must be submitted before the next renewal charge is processed. Once a recurring payment has been successfully processed or an order has entered fulfilment or dispatch, that specific billing cycle cannot be cancelled or refunded under this policy. Future recurring payments will remain active unless the subscription is cancelled.

Your payment details are securely processed and stored by our authorised payment providers solely for the purpose of enabling recurring subscription billing.

We may, where applicable, send renewal reminder notifications prior to upcoming charges. However, failure to receive such reminders does not remove the customer’s responsibility to manage or cancel their subscription before renewal.

By subscribing, you expressly authorise us to charge your payment method for all recurring payments associated with your subscription until cancellation is completed and confirmed.

For further information regarding returns, refunds, and eligibility criteria, please refer to our Refund Policy.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.